Chef Thai Catering Policy page
Advance Notice: We highly recommend placing your catering order as early as possible to ensure proper planning for your event. While we strive to accommodate all clients, advance notice is crucial. Orders placed or changed within four (4) business days of the event will incur a $300.00 rush fee.
Cancellation Policy
For Clients: If a client cancels their event, the deposit paid is non-refundable and non-transferable under any circumstances. This policy ensures that we can allocate our resources effectively and manage our scheduling commitments.
For the Caterer: In the unlikely event that we need to cancel your event, we will provide a full refund of the deposit. We strive to avoid cancellations and will make every effort to notify you as early as possible should such a situation arise.
Order Minimums: A minimum of guests is required for any catered brunch or private chef event, and a different minimum applies for intimate dinners.
Guarantee of Attendance: A final guaranteed guest count must be submitted seven (7) business days prior to your event and cannot be reduced thereafter. We will do our best to accommodate increases in guest count, but changes within seven (7) business days of the event will incur a 15% fee per additional guest, and changes within two (2) business days will incur a 25% fee per additional guest.
Outside Food: Guests are permitted to bring outside food to events. However, Chef Thai and his staff will not be responsible for any duties related to outside caterers.
Food Allergies: Chef Thai and his staff will inquire about food allergies and dietary restrictions to ensure meals are prepared accordingly. Providing incorrect food to customers with allergies can result in severe reactions. Please inform Chef Thai or his staff if anyone at the event has allergies to any of the following:
Gluten - Peanuts - Dairy - Tree nuts - Eggs - Fish
- Crustaceans - Mollusks - Wheat - Soybeans
Sesame seeds
Service Time: Standard menu pricing includes a four (4) hour service window, covering setup, cooking, and cleanup. Exceeding this time will incur an additional fee of $75.00 per hour. If you anticipate needing more than four hours, please discuss this with Chef Thai to arrange for additional service time.
Leftovers: Chef Thai and his staff will not provide to-go containers for events.
Alcoholic Beverage Service: Chef Thai cannot purchase or sell alcoholic beverages but offers bar setup and service for events. Clients must provide all alcohol unless it is used as an ingredient in a recipe.
Holidays: Events scheduled on traditional holidays or holiday weekends will incur a 20% surcharge.
Billing and Payment: A non-refundable, non-transferable deposit is required to reserve your spot. This deposit does not cover facility rental, setup, or catering fees. Chef Thai reserves the right to cancel the event and release all holds if payment transactions are declined.
Order Confirmation: Once an order is placed, all sales are final. If you do not receive an order confirmation email, please check spam, junk, and archive folders, as well as the email address associated with your payment method. Chef Thai accepts Zelle (please add a $5 service fee for Venmo, Apple Pay, Cash App, etc.). If you still cannot locate the confirmation, fill out the Contact Us form with your name, email address, and order number.
1. The order is reviewed and automatically approved unless additional review is required.
2. An order confirmation email is sent.
3. A separate email with recipe links is sent.
COVID-19 Protocols: All customers and vendors must remain outside the cooking area and maintain a six-foot distance from each other while waiting to be served or seated. Staff will wear masks and gloves when handling food. Anyone who is sick or has symptoms will not be allowed on-site or near the food.